About Us & Our Customer Service Policy

The mission of BritaxCarSeats.org is to give to you a wide range of materials on Britax Car Seats, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission BritaxCarSeats.org strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of BritaxCarSeats.org resources and services.

In fulfilling its mission, the BritaxCarSeats.org strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. BritaxCarSeats.org providers will treat every patron with equal respect and every request with equal importance.

2. Courtesy and attention to the needs of the BritaxCarSeats.org user will be the key to all interactions. providers will try to be flexible in meeting BritaxCarSeats.org viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.

3. Skilled BritaxCarSeats.org providers will use their knowledge of BritaxCarSeats.org resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.

4. BritaxCarSeats.org rules and procedures exist to make BritaxCarSeats.org resources available on an equitable basis. If anyone has a question about why the BritaxCarSeats.org has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the BritaxCarSeats.org.

5. The ultimate goal of BritaxCarSeats.org is to meet BritaxCarSeats.org viewers’ expectations for service while fulfilling the BritaxCarSeats.org’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All BritaxCarSeats.org viewers deserve equal consideration and dignity for their requests for BritaxCarSeats.org providers will seek to carry out the mission of the BritaxCarSeats.org in a way that provides optimum service to all.

BritaxCarSeats.org providers recognize the confidentiality rights of BritaxCarSeats.org viewers. As a result, BritaxCarSeats.org providers will not reveal the identity of people usingBritaxCarSeats.org materials to a third party nor will BritaxCarSeats.org providers reveal the items checked out on another patron’s make up.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, BritaxCarSeats.org providers may direct viewers to sources of consumer information, but they will not recommend products or services.